Hyperfavor, a company mainly focused on customizable apparel and home accessories, is gaining customer’s trust through their constant effort to give its customers a better shopping experience.
updated: Feb 25, 2021
February 25, 2021 (Newswire.com) –
With the development of technology and the internet comes convenience. Almost everyone would agree that they prefer having services and items delivered right to their door. There’s no need to put much time and effort into shopping like we used to. The e-commerce industry now provides consumers with so many shopping sites that you find it difficult to figure out where you should get your items from.
Hyperfavor, a business based in Virginia, USA, was one of the companies that caught on and made the most out of the virtual shopping trend. They have gained some acknowledgment for their diverse selection of personalized items available online.
On Trustpilot, many have expressed their satisfaction with the quality of the products they received.
Shella, a happy buyer, wrote: “(…) I tried to cancel my order, but the customer service was beyond excellent and I was persuaded to give it a try. The company was very responsive to my concerns and promptly answered my emails.”
Mary Roys, who bought ornaments from Hyperfavor.com to celebrate the holidays, also approved of how quickly she got assisted with her order: “I am extremely happy with the firefighter ornament I ordered from this company. It is beautiful. Their service was also quick and efficient. When I had a question they answered it within hours even on Christmas day. Extremely happy with all aspects of this company.”
However, there were some who were not too pleased. There have been multiple complaints about the delay in shipping and the lack of response from the support center.
In response to questions about the complaints, Dustin Hoang – founder of Hyperfavor – replied: “We very much appreciate every single review our customers have given. If the unfavorable situation was not brought to our attention, it would continue to happen in the future – and we certainly don’t want that. Hyperfavor wishes to focus on what previously made our buyers happy, and to immediately fix what was causing the customers’ problems.”
He also remarked: “All customers who were unsatisfied with our service have been personally contacted, and their orders were given the best attention. Due to the effect of the pandemic, a lot of unpredictable situations could arise, and it may take us longer to resolve them. We wish to apologize and take responsibility for any displeasure you may have encountered.”
The constant efforts from the company prove that they take customer satisfaction very seriously. Within a few recent months, they’ve received multiple praises about improvements in the speed of services, while maintaining the quality of the items.
In the future, Hyperfavor aims to continue fulfilling customer’s expectations to the best of their ability. Let’s wait and see what they have to offer us in the time to come.